FREQUENTLY ASKED PRESCRIPTION AND MEDICATION QUESTIONS
If at any time you require additional information please feel free to contact our
Toll Free Order Processing Center
1-866-335-8064.
submit your question here
SHIPPING TERMS/CONDITIONS
How long will it take to process my new order or refill and ship my drugs?
Can my wife/husband’s order be combined and shipped in the same box in order to save on the shipping cost?
Do I need a Prescription?
Can my doctor fill in and fax/send in the medical profile for me?
Can you fill prescriptions from American doctors only?
LENGTH TO REVIEW PRESCRIPTION
How long will it take for the Canadian doctor to review my prescription?
How often is the list of medications updated?
NEW CUSTOMER, WHAT DO I DO?
What do I have to do in order to get started with your company?
PAYMENT METHODS
What payment options do you accept?
PRESCRIPTIONS WITH MEDICAL PROFILE
When I am faxing in the Medical Profile, should I include my prescriptions in the same envelope/fax?
How much can I purchase at one time?
REFILLS - HOW TO/HOW LONG
After my refills have run out, do I have to submit a new Medial Profile Form B?
How do I initiate the shipment of my refills?
Can The Canadian Pharmacy mail medications to the US?
How much money will I save?
Your prices look great, but what other fees apply?
Is the dispensing fee extra?
Do I have to come to Canada to order prescriptions?
PROCESSING YOUR ORDER
Current Estimated Processing Time
Money Saving Tips
Return Policy
SHIPPING TERMS/CONDITIONS
How long will it take to process my new order or refill and ship my drugs?
Your order may take up to 1-3 days to process and up to 7-14 days for shipping provided that there are no problems with your order (i.e. missing information, credit card processing difficulties).
Can my wife/husband’s order be combined and shipped in the same box in order to save on the shipping cost?
If you have a significant other (in the same household) that orders items from us at the same time we will (at your request) ship all the items in the same box for the one $15.00 charge. Please note that you each need to fill out separate forms.
Do I need a Prescription?
Yes! We require a prescription for all medications that are prescription only in Canada and the United States. Just like your local pharmacy we require a copy of a valid prescription from a physician licensed to practice in your area of residence. Any prescription older than 6 months will likely be refused.
Can my doctor fill in and fax/send in the medical profile for me?
Yes, however this is not a requirement. You can opt to send in all of the necessary information yourself.
Can you fill prescriptions from American doctors only?
Yes, as long as the physician is licensed in your area of residence. A licensed Canadian doctor will review the prescription order when it is sent to us.
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LENGTH TO REVIEW PRESCRIPTION
How long will it take for the Canadian doctor to review my prescription?
It may take up to 1-3 days to process and/or review your prescription and 7-14 days for shipping provided that there are no special problems.
How often is the list of medications updated?
The price list of items that are quoted is constantly updated. This is the list of the items that are available complete with prices stated in US Dollars. If you don’t see a drug listed please call our Order Processing Center.
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NEW CUSTOMER, WHAT DO I DO?
What do I have to do in order to get started with your company?
It is a simple 2-step process. In order to get started with us, you will be required to:
1. Get a Copy of the Prescription
Obtain a copy of the prescription for all the items that you require — we may also be able to transfer prescriptions from the pharmacy that you may be dealing with now.
2. Fill Out Required Forms and Submit
Click here to download forms
This will allow you to share some additional information with us so that the Canadian doctor can properly review your prescription needs. You can download the forms or have us mail, fax or email them to you directly.
Once you have the required forms completed, mail or fax them to us along with a copy of the prescriptions.
Note: The Medical Profile and any new prescriptions must be mailed or faxed back to us all at the same time (All in the same fax transmission or mailed envelope).
Order Review and Shipping Process
Once we receive the order, a Canadian doctor will review it. It is then sent to the shipping department. This process can take 1-3 days.
From the time that the shipping department ships your prescriptions to the time that they should arrive at your home could take up to 7-14 days provided there are no special problems.
The charges on your receipt will include the prices of your prescription, any non-prescription items that you may have purchased and the US $15.00 shipping and handling charges. These charges can be paid using a Master Card, Visa or money order made out in US funds, if the order is being mailed to us. For orders made by phone, we only accept Visa or Master Card.
Ordering Refills
In order to have your refills shipped, please notify us at our Toll Free phone number 1.866.335.8064. We do not ship goods without receiving instructions to do so first.
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PAYMENT METHODS
What payment options do you accept?
We accept Visa and MasterCard or money order made payable to , we must verify any money order funds prior to the shipment of an order. We do not accept Discover Card or any other form of payment.
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PRESCRIPTIONS WITH MEDICAL PROFILE
When I am faxing in the Medical Profile, should I include my prescriptions in the same envelope/fax?
Yes. When sending in Medical Profile and prescriptions, they should always be sent in the same envelope or fax. If one arrives with out the other, this may cause delays or cause us to not fill and or/ship the order.
How much can I purchase at one time?
You may purchase for personal use only a maximum of a 90 day supply of each of your medications provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 90 day supply then we can have those refills filled as they come due.
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REFILLS - HOW TO/HOW LONG
After my refills have run out, do I have to submit a new Medial Profile Form B?
No. You are required to fill in a new Medial Profile every 12 months or if you have a change in your medical circumstances - whichever comes first.
How do I initiate the shipment of my refills?
You have the option to call, or fax The Canadian Pharmacy and request that the refills be shipped. The Canadian Pharmacy will not ship refills without the initiating request of the patient either electronically or verbally.
Can The Canadian Pharmacy mail medications to the US?
Yes, We can mail you a 90 day supply with a 90 day refill. There are no restrictions on the number of prescriptions.
How much money will I save?
Most patients save 40 — 70%... that can be hundreds of dollars!
Your prices look great, but what other fees apply?
Our prices are all-inclusive; they represent the cost of the medication, the Canadian physician review, the dispensing charge and the shipping charge.
WE HAVE NO HIDDEN FEES!
Is the dispensing fee extra?
No, the dispensing fees are included.
Do I have to come to Canada to order prescriptions?
No, you can fax Toll Free to 1.866.795.5627 or mail your prescriptions and forms.
PROCESSING YOUR ORDER
Current Estimated Processing Time
Estimated processing time refers to the time from when we “receive” an order until the time it reaches your door. Currently, your order may take up to 1-3 days to process and up to 4-7 days for shipping, provided that there are no problems with your order (i.e. missing information, credit card processing difficulties). Please plan ahead, as we would not want you to run out of existing medication before your prescription order reaches you.
Money Saving Tips
The Canadian Pharmacy would prefer you to order a 90-day supply unless otherwise specified. It is generally less expensive to order a 90-day supply, this way you will only be charged one delivery charge for the 90-day supply rather than one for every 30-day supply ordered each 30-days.
Return Policy
As a result of applicable laws prescription medication can not be returned.
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